Free shipping worldwide
Free shipping worldwide

FAQ

Shipping: 

How and when will you ship the orders? What is the shipping Cost?

Shipping destinations:We ship both locally and worldwide.Shipping times: Orders take 7 to 21 business days to be delivered to you via Carrier USPS, Carrier ePacket, Carrier Post or Carrier DHL  and we ship within 5 business days.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Free Standard Shipping: Free for all orders.

Priority insured shipping: US $3.95  for all orders

Payment:

What payment terms are acceptable?

You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via PayPal,Credit Cards (Visal,Master)& Debit Cards

Note that additional exchange fee may apply if your currency is other than US dollars.

Returns and Refunds:

What is your Returns & Refunds policy?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email support@molizone.com with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders placement:

How do i place a order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5 business days.Our support team is always happy to guide you at any step!

International taxes:

What is your Customs fees or taxes for international orders?

International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.